Frequently Asked Questions (FAQs)

Last Updated: [February, 2025]

Welcome to PureHerbs1.com! Below are answers to some commonly asked questions about our products, orders, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us at support@pureherbs1.com.

 

1. General Questions

1.1 What is Pure Herbs?

Pure Herbs is a brand dedicated to creating high-quality, natural, and science-backed herbal products at reasonable prices. We carefully select our ingredients to ensure purity and effectiveness.

1.2 Are Pure Herbs products 100% natural?

Yes! All our products are made with natural ingredients and carefully formulated to deliver maximum benefits without harmful chemicals.

1.3 Are your products safe to use?

Absolutely! Our products are crafted with scientifically tested ingredients, and we follow strict quality control measures. However, we always recommend patch-testing before full use, especially for sensitive skin.

1.4 Do your products have any side effects?

Since our products are made with natural ingredients, they are generally safe for all skin types. However, individual reactions may vary. If you experience irritation, discontinue use and consult a professional.

 

2. Orders & Payments

2.1 How can I place an order?

Placing an order is simple:

1. Browse our website and add products to your cart.
2. Proceed to checkout and enter your shipping details.
3. Choose a payment method and complete the transaction.
4. You will receive a confirmation email once the order is placed.

2.2 What payment methods do you accept?

We accept the following payment methods:
✅ Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
✅ UPI (Google Pay, PhonePe, Paytm, etc.)
✅ Net Banking
✅ Wallet Payments
✅ Cash on Delivery (COD) – Available for select locations in India

📌 Note: COD orders may include additional charges.

2.3 Can I modify or cancel my order after placing it?

Yes, orders can be modified or canceled within 12 hours of placing them. Once the order is shipped, cancellations and modifications are not possible.

📌 To cancel or modify your order, email us at support@pureherbs1.com as soon as possible.

 

3. Shipping & Delivery

3.1 Where do you ship?

We currently ship across India and internationally to:
🌍 UAE, Qatar, USA, Canada, Malaysia, and Singapore.

3.2 How long does delivery take?

🚚 Domestic (India):

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days

✈ International:

• Standard Shipping: 10-20 business days
• Express Shipping: 5-10 business days (Available for select countries)

📌 Note: Delivery timelines may vary due to customs, weather, or local restrictions.

3.3 How much is the shipping cost?

• India: Free shipping for orders above ₹999. Orders below this amount have standard shipping charges (calculated at checkout).
• International: Shipping charges vary based on destination and order weight (calculated at checkout).

3.4 How can I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order using this link: [Order Tracking Page].

3.5 What if my package is lost or delayed?

If your package is delayed or missing, contact our support team at support@pureherbs1.com with your order number. We will investigate and update you promptly.

 

4. Returns & Refunds

4.1 Can I return a product?

Due to hygiene reasons, we do not accept returns on opened or used products. However, you may be eligible for a return if:
✅ You received a damaged, defective, or incorrect item.
✅ You report the issue within 48 hours of delivery.

📌 Note: Returns are not accepted for change of mind.

4.2 How do I request a refund or replacement?

Follow these steps:
1️⃣ Take clear photos/videos of the damaged or incorrect item.
2️⃣ Email us at support@pureherbs1.com with your order number and proof.
3️⃣ Our team will review your request and offer a replacement or refund accordingly.

4.3 How long does it take to receive my refund?

Refunds are processed within 7-10 business days after approval. The amount will be credited to your original payment method.

📌 COD orders: Refunds will be provided as store credit or bank transfer.

 

5. Product Information

5.1 Are your products suitable for all skin types?

Yes! Our products are formulated to suit all skin types, but we recommend patch-testing before full application.

5.2 Can I use your products if I have sensitive skin?

Yes, but if you have sensitive skin, do a patch test first. If irritation occurs, discontinue use and consult a dermatologist.

5.3 Are your products tested on animals?

No, Pure Herbs is 100% cruelty-free! We do not test our products on animals.

5.4 Do your products contain harmful chemicals?

No! Our formulations are free from parabens, sulfates, silicones, and artificial fragrances.

 

6. Account & Customer Support

6.1 Do I need an account to place an order?

No, you can checkout as a guest, but creating an account allows you to track orders, save addresses, and receive exclusive offers.

6.2 How can I contact customer support?

You can reach us via:
📧 Email: support@pureherbs1.com
📞 Phone: +917200756776
📍 Address: 3/20, East Middle Street, Kunnam Taluk, Labbaikudikadu, Tamil Nadu. 

6.3 Do you have a loyalty or rewards program?

We are working on a loyalty program! Stay tuned for exciting rewards.

 

7. Wholesale & Partnerships

7.1 Do you offer bulk purchases or wholesale pricing?

Yes! If you’re interested in bulk purchases or becoming a distributor, email us at support@pureherbs1.com with your inquiry.

7.2 Do you collaborate with influencers or bloggers?

Yes! If you're a content creator, email us at support@pureherbs1.com with your profile details.

 

Still have questions?

If your query is not listed above, feel free to contact us at support@pureherbs1.com. We’re happy to help! 😊🚀