Return & Refund Policy

Last Updated: [February, 2025]

At PureHerbs1.com, we strive to provide the highest quality natural and science-backed herbal products. Your satisfaction is our priority. If you experience any issues with your order, please read our Return & Refund Policy carefully.

 

1. Eligibility for Returns & Refunds

Due to the nature of our products, we have strict return and refund policies to ensure hygiene and safety. You may be eligible for a return or refund under the following conditions:

✅ You received a damaged, defective, or incorrect product.
✅ You report the issue within 48 hours of receiving the order.
✅ The product is unopened, unused, and in its original packaging (for certain eligible returns).

📌 We do NOT accept returns for:
❌ Opened, used, or tampered products.
❌ Products purchased on sale or with discount codes.
❌ Personal care and consumable items for hygiene reasons.
❌ Change of mind after purchase.

 

2. Reporting a Return or Refund Request

If you receive a damaged or incorrect item, follow these steps:

1️⃣ Take clear photos/videos of the product showing the issue.
2️⃣ Email us at support@pureherbs1.com with:

• Your order number
• A brief description of the issue
• Attached photos/videos as proof
  3️⃣ Our team will review your request and respond within 3-5 business days.

📌 Note: If your claim is approved, we will offer a replacement or refund based on the situation.

 

3. Return Process (If Applicable)

If a return is approved, we will provide the return shipping address. You must:

🚚 Ship the product back within 7 days of approval.
📦 Ensure the item is in original packaging and unused.
🔄 Once received, we will inspect the product and process the refund or replacement.

📌 Return shipping costs:

• If the return is due to our mistake (wrong/damaged product), we will cover the shipping cost.
• If the return is for any other reason, you will be responsible for shipping fees.
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4. Refund Process

If a refund is approved, it will be processed within 7-10 business days using the original payment method.

💳 Refund methods:
✅ Online Payments – Refund will be credited to your original payment method.
✅ COD Orders – Refund will be issued as store credit or bank transfer.

📌 Important Notes:

• We are not responsible for delays caused by your bank or payment provider.
• Refunds will not include shipping charges (unless due to our mistake).
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5. Order Cancellations

🛑 Cancellation before shipping: Allowed within 12 hours of placing the order.
🚫 Cancellation after shipping: Not allowed.

📌 To cancel an order, email us at support@pureherbs1.com with your order details.

 

6. International Orders

For orders shipped outside India (UAE, Qatar, USA, Canada, Malaysia, Singapore, etc.), we do not accept returns due to high shipping costs. However, if you receive a damaged or incorrect product, contact us within 48 hours for a resolution.

 

7. Contact Us

If you have any questions, feel free to reach out:
📧 Email: support@pureherbs1.com
📞 Customer Support: +917200756776
📍 Address: 3/20, East Middle Street, Labbaikudikadu, Tamil Nadu, India.

 

We appreciate your trust in Pure Herbs and are committed to providing the best service.